Privacy policy

Privacy Policy – Zayleen Dresses

Last updated: August 2026

At Zayleen Dresses, we value your privacy and are committed to handling your personal information carefully and securely.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and what rights you have regarding your personal data when you visit or make a purchase through our website.

1. Information We Collect

When you visit our website, contact us or place an order, we may collect the following information.

1.1 Personal Information

Depending on how you use our website, we may collect:

  • Full name

  • Email address

  • Billing and shipping address

  • Telephone number

  • Order details and purchase history

  • Information you provide when contacting our customer service

  • Payment and transaction information

We do not directly store complete credit card details. Payments are processed through secure third-party payment providers.

1.2 Technical & Usage Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Time spent on the website

  • Referring website

  • Website interaction and usage information

This information helps us understand how visitors use our website and improve its functionality and performance.

2. How We Use Your Information

We use personal information only where there is a valid legal basis to do so.

Your information may be used to:

Process and Deliver Orders

We use your information to:

  • Process your order;

  • Confirm your purchase;

  • Arrange payment;

  • Prepare and ship your order;

  • Provide tracking information;

  • Handle returns, exchanges and customer service.

Customer Service

We may use your contact details to respond to questions, requests, complaints or other communications.

Improve Our Website

We may use technical and usage information to improve our website, products, services and overall customer experience.

Marketing

Where required, we will only send promotional emails, newsletters or other marketing communications when we have the appropriate legal basis or your consent.

You can unsubscribe from marketing communications at any time.

Legal Obligations

We may process or retain personal information when this is necessary to comply with legal, tax, accounting or other regulatory obligations.

3. Legal Basis for Processing

Depending on the circumstances, we process your personal data based on one or more of the following legal grounds:

  • Performance of a contract: for example, to process and deliver your order.

  • Legal obligation: where we are required to retain or provide information by law.

  • Legitimate interests: for example, to maintain and improve our website, prevent fraud and protect our business.

  • Consent: where you have specifically given us permission, such as for certain marketing or cookie purposes.

4. Payment Information

Payments made through our website are processed by secure payment service providers.

Depending on the payment method selected, these providers may process information such as your name, payment details and transaction information.

We do not store complete payment card information on our own systems.

5. Sharing Personal Information

We do not sell or rent your personal information.

We may share relevant information with trusted service providers when this is necessary to operate our webshop and provide our services.

These may include:

  • Payment service providers;

  • Shipping and delivery companies;

  • Shopify and related technology providers;

  • Website and hosting providers;

  • IT and security service providers;

  • Accounting or administrative service providers;

  • Government authorities where legally required.

These parties may only process your information to the extent necessary for the services they provide or where required by law.

6. Cookies & Similar Technologies

Our website uses cookies and similar technologies.

Cookies may be used to:

  • Make the website function properly;

  • Remember preferences;

  • Keep products in your shopping cart;

  • Understand how visitors use our website;

  • Improve website performance;

  • Provide relevant marketing or advertising where applicable.

Where required by law, we will ask for your consent before placing non-essential cookies.

You can manage your cookie preferences through our cookie settings or your browser settings.

Please note that disabling certain cookies may affect the functionality of our website.

7. Third-Party Websites

Our website may contain links to third-party websites, such as social media platforms, payment providers or other external services.

If you follow a link to another website, that website has its own privacy policy and terms. Zayleen Dresses is not responsible for the privacy practices of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

8. Your Privacy Rights

Under applicable data protection law, including the General Data Protection Regulation (GDPR), you may have the right to:

  • Request access to the personal data we hold about you;

  • Request correction of inaccurate or incomplete information;

  • Request deletion of your personal data where legally permitted;

  • Request restriction of processing in certain circumstances;

  • Object to certain types of processing;

  • Request data portability where applicable;

  • Withdraw consent where processing is based on consent;

  • Opt out of marketing communications.

To exercise any of these rights, please contact us using the details below.

We may need to verify your identity before processing certain requests.

9. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy.

Certain information may need to be retained for longer periods because of legal, tax, accounting or regulatory requirements.

When personal information is no longer required, we will delete it or securely anonymize it where reasonably possible.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of electronic transmission or storage is completely secure. While we take appropriate measures to protect your information, we cannot guarantee absolute security.

11. Children's Privacy

Our website is not specifically intended for children.

We do not knowingly collect personal information from children without appropriate parental or legal consent.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, legal requirements or privacy practices.

The most recent version will always be published on this page.

The date at the top of this Privacy Policy indicates when it was last updated.

13. Contact Us

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

Zayleen Dresses
Oud-Beijerland, The Netherlands

📧 info@zayleen.nl
📱 +31 6 83058710

If you are not satisfied with how we handle your personal data, you may also have the right to submit a complaint to the relevant data protection authority in your country.