FAQ
Frequently Asked Questions – Zayleen Dresses
How can I place an order?
You can easily place an order through our webshop. Select your preferred dress or suit, choose the correct size and add the item to your shopping bag. Then proceed to checkout and complete your payment.
Once your order has been successfully placed, you will receive an order confirmation by email.
Which countries do you ship to?
Zayleen Dresses ships from the Netherlands to the Netherlands and selected countries within the European Union.
The available countries and shipping costs are shown during checkout based on your delivery address.
How long does delivery take?
The estimated delivery time is shown during the checkout process.
Delivery times may vary depending on the shipping carrier, holidays and periods of high demand.
Can I track my order?
Yes. When tracking is available, you will receive a track & trace code once your order has been shipped.
You can use this code to follow the delivery status of your package.
What if I receive the wrong item?
Please contact us as soon as possible via:
📧 info@zayleen.nl
📱 WhatsApp: +31 6 83058710
Please include your order number and, if possible, photos of the item you received.
We will investigate the situation and work with you to find an appropriate solution.
What if my order arrives damaged?
Please contact us as soon as possible after receiving your order.
We recommend taking clear photos of both the packaging and the damaged item and sending them to us together with your order number.
This allows us to assess the situation and assist you as quickly as possible.
Can I change my order after placing it?
Please contact us as soon as possible if you would like to make a change to your order.
If your order has not yet been processed or shipped, we will check whether the requested change is still possible.
Once your order has been shipped, changes may no longer be possible.
Can I cancel my order?
Please contact us as soon as possible if you wish to cancel your order.
For online purchases, the applicable 14-day statutory right of withdrawal applies, subject to legal exceptions.
For more information, please see our Exchange & Returns policy.
Can I contact you by phone or WhatsApp?
Yes. You can contact us by phone or WhatsApp:
📱 +31 6 83058710
You can contact us with questions about our dresses, suits, sizes, orders or showroom appointments.
Can I contact you by email?
Of course. You can reach us at:
We will do our best to respond as soon as possible.
How do I choose the right size?
We recommend checking the size guide available with each product before placing your order.
Because the fit can vary between different designs, we recommend comparing the measurements with a garment that already fits you well.
If you are unsure about your size, feel free to contact us before placing your order.
Can I try on a dress before purchasing?
Yes. You are welcome to visit our showroom in Oud-Beijerland to view and try on selected dresses.
Appointments are required.
To make an appointment, contact us via WhatsApp:
📱 +31 6 83058710
Where is your showroom located?
Our showroom is located in Oud-Beijerland, the Netherlands.
The showroom is available by appointment, allowing us to give you our full attention and help you find the perfect dress.
Are the colors in the photos exactly the same as in real life?
We make every effort to display our products and colors as accurately as possible.
However, colors may appear slightly different depending on lighting, photography and the settings of your device or screen.
Do you sell dresses and suits?
Yes. Zayleen Dresses offers a carefully selected collection of elegant women's dresses and selected suits for special occasions.
Our collection is regularly updated with new styles and colors.
Can I reserve a dress?
We generally do not reserve dresses through WhatsApp, phone or email.
Items are available while stocks last and are only secured once an order has been successfully placed and paid for, unless another arrangement has been expressly agreed with us.
Do you offer exchanges?
Yes. Exchanges may be possible within the applicable return period, provided that the item meets our return conditions and the requested size or item is available.
For full details, please see our Exchange & Returns policy.
Do you offer refunds?
For online purchases, the applicable statutory right of withdrawal applies.
Where legally permitted, customers may choose an exchange or Zayleen Dresses voucher instead of a refund.
For full information about returns, exchanges and vouchers, please see our Exchange & Returns policy.
How long is a Zayleen Dresses voucher valid?
A Zayleen Dresses voucher is valid for one year from the date of issue, where a voucher has been chosen or issued in accordance with our policies.
Do you have a physical showroom?
Yes. We have a showroom in Oud-Beijerland, where you can view and try on selected dresses by appointment.
To schedule an appointment:
📱 WhatsApp: +31 6 83058710
How can I contact Zayleen Dresses?
You can reach us through:
📧 Email: info@zayleen.nl
📱 WhatsApp / Phone: +31 6 83058710
📍 Showroom: Oud-Beijerland, The Netherlands
We are happy to help you with any questions about our collection, sizing, orders or showroom appointments.